Redwood new regulations implementation merchant refused to show certificate

A few days ago, Mr. Zhang, a citizen, said that he recently purchased a set of valuable mahogany furniture from a shopping mall in Zhangdian District. The merchant only provided a sales contract and did not have any other certificates. It is understood that according to the new national standard for mahogany furniture that has been implemented since February 1, mahogany furniture must be equipped with three product guarantee documents, namely product product manual, product quality express card, and product certificate. The implementation of the new national standard for mahogany furniture is more than a month. What is the situation? The reporter launched an investigation into this.

Case: Buying mahogany furniture, seeing only one contract

A few days ago, Zhangdian citizen Zhang told reporters that he bought a set of valuable mahogany furniture from a shopping mall in the city a few days ago. At that time, the merchant only signed a sales contract with him. Mr. Zhang felt that the furniture was in the big shopping mall. The quality purchased should be guaranteed. “Businesses have given a lot of discounts and contracts, and we feel that quality should be no problem.”

However, Mr. Zhang later learned that the country has recently issued new standards for the sale of mahogany furniture. All mahogany furniture should be accompanied by product assurance documents certified by relevant departments, including product instruction manual, product quality express card, and product certification. "The three certificates I bought for furniture are the same. I went to the merchants. They said that these certificates are all forms. There is definitely no quality problem with furniture. I asked them if they have a certificate. They did not give a clear answer and did not give it. I am a bit guilty in my heart."

Investigation: Commercially available mahogany furniture, difficult to see guarantee documents

On March 30, the reporter visited several large-scale furniture stores in Zhangdian District and found that most of the mahogany furniture sold in the mall did not have a product warranty certificate, only a simple price tag.

In the Zhangdian Luzhong Furniture City, the reporter saw that the various styles and various brands of mahogany furniture are dazzling, and the price ranges from a few thousand yuan to several hundred thousand yuan. Each piece of mahogany furniture has only the price tag of the price department. There are only handwritten brand names, furniture names, specifications, prices, etc., but there is no "one book, one card, one card" as stipulated in the new national standard.

The sales staff of a mahogany furniture store in the home city told reporters that the mahogany furniture they sell is a big brand, and the quality is guaranteed. The other party said that the certificates such as certificates are in the hands of the manufacturers. If you want a certificate, you need to add extra money. The staff of another mahogany furniture store told reporters that the raw materials for the mahogany furniture they sold were all from Myanmar and were sold all over the country, but they could not provide any certificates. "There is no certificate, but we have a contract. You can go anywhere to identify it. There is absolutely no problem with quality and raw materials."

In the Furma Home Plaza on Zhangdian Renmin West Road, the reporter saw that most mahogany furniture also had a simple price tag. In a mahogany furniture store, the reporter found that a lot of furniture has a "Furniture Instructions Product Quality Express Card", the card has handwritten product name, raw materials, size, etc., as well as instructions for use, but there is no relevant certification department Certification. The salesperson said that this express card was issued by the manufacturer himself. "This kind of certificate is a form and it is all fake." When the reporter indicated that he needed a formal certificate from the relevant department, the other party said that it could be provided, but it was not really verified. It is also fake. "If you really want to test, you need to take samples on each piece of mahogany. The cost of a set of furniture light inspection is tens of thousands." The salesperson said. Several other mahogany furniture stores are also unable to provide relevant certificates, only sales contracts.

In a mahogany furniture hall in Zhangdian Oriental Furniture City, the staff told reporters that the material, origin and specifications of the furniture on the price tag were marked, and the quality of the product was no problem. "The big brands we represent, the materials are shipped from Myanmar, the quality is certainly no problem." The sales staff did not know about the quality certificate of the mahogany furniture products mentioned by the reporter.

Citizens: Most do not know the new national standard, basically rely on acquaintances when buying

In response to this situation, the reporter randomly interviewed a number of people who are buying furniture. Most of the citizens said they did not know about the new national standard of mahogany furniture (the effect of mahogany furniture decoration).

"The furniture sold in the big shopping malls should not have quality problems. As for the standard, we really don't know." Mr. Wang, who is looking at the furniture, told the reporter.

"Today is an acquaintance introduced to see, mahogany furniture is very valuable, at least the quality is guaranteed by acquaintances, the price is also affordable." Ms. Song introduced her parents to buy a set of mahogany furniture.

The sales staff of a furniture store also told reporters that because of the high price, mahogany furniture can be much cheaper and more reliable through acquaintances, so most of the consumers who buy mahogany are introduced by acquaintances, and the citizens who come to buy mahogany furniture Few people will ask "one book, one card, one card".

Related links mahogany furniture must be accompanied by "one book, one card, one card"

The new national standard for mahogany furniture GB28010-2011 "General technical conditions for mahogany furniture" was implemented on February 1 this year. The new national standard requires that "the mahogany furniture products should have product assurance documents, including product manuals, product quality express cards, and qualified products. The certificate is commonly known as “one book, one card and one card.” Product warranty documents should be prepared according to the complete set of products, with the exception of single products. Documents should be printed regularly (printing can be used when the number of products is small), and the paper should be durable. Product warranty documents The Chinese characters used should be officially published in the simplified Chinese characters. Product warranty documents should not be altered."

Among them, the product quality express card is called the “ID card” of mahogany furniture, and the content should include: product execution standard, product classification, product name, main product material, product production date, product warranty information, product delivery party information, etc.

The quality express card is an important certificate for consumer rights protection. The new national standard requires that the product quality express card content should be consistent with the actual product. The merchant and the consumer have disputes, and the content of the quality express card can be used as evidence.

Consumer reminder to buy mahogany furniture to ask for documents

The industry and commerce department said that since the mahogany furniture has a new national standard, relevant enterprises should strictly implement it. If quality problems arise, consumers can complain to the industrial and commercial or quality inspection departments.

At the same time, the industry and commerce department reminded that the purchase of furniture must choose large formal manufacturers and brands, must check the product manual, product quality express card, product certificate and other documents when purchasing. Always ask for and keep invoices such as invoices at the time of purchase. Buy valuable furniture as much as possible before consulting the relevant professionals, and then buy under the guidance of professionals, do not blindly listen to the sales staff.