The word "dive" is really unbearable. When you are at home, you must read every subtext in your business commitment. In building materials and furniture shopping malls, return disputes have always been a headache for both businesses and consumers. If you are not satisfied, you can return the goods, return more and less, and return for 30 days without reason. On the surface, there are more and more return rules that are beneficial to consumers, but not all furniture and building materials can do this in actual operation. Many consumers who have eaten too much have told the author that the seemingly beautiful “return promise†launched by the merchant is just the last resort of the promotion. Consumers’ understanding is really not a good thing for the furniture industry.
　　
　　 Every "business commitment" subtext that you need to read to buy a home product
Return commitment: no reason to return within 30 days
——Subtext: Customized products are not included in the return
Netizen candexpo bought a set of furniture including sofas and coffee tables in a large home shopping mall in Hangzhou, and paid the full amount, because the sales staff told her that "there is no reason to return within 30 days of the mall." After returning home and thinking about it again, she negotiated with the merchant to change the sofa into leather, slightly changed the coffee table, and reconfirmed that "there can be no reason to return within 30 days."
On the second weekend, she found that the same brand of furniture in another mall was a few thousand dollars cheaper than the one she bought. When she wanted to find the original merchant return, she encountered a difficult return process. The merchant first disagreed with the return of the goods as "customized goods for the leather", and later said that the salesman's verbal return promises have no legal effect. Finally, after repeated negotiations, candexpo paid a refund of 500 yuan and then refunded the refund.
There are many similar return rules that look glamorous and actually equal to a piece of paper. For example, there is no reason to return the deposit in 7 days. When the money is returned on the seventh day, the product will be told according to your requirements. Customized products cannot be sold. Other consumers, so this loss is borne by the consumer.
　　
　　 Return Commitment: The remaining products are not damaged, not immersed in water within 30 days and can be returned in the original packaging.
　　
　　 ——Subtext: 30 days refers to 30 days after ordering, not 30 days after delivery.
This is a returning incident that a netizen has heard. She has booked a batch of ceramic tiles in a group buying event in July. In mid-October, talk to the merchant about the design and ask for delivery. After waiting for a few days for the tiles to be completely posted, she called to ask for the extra tiles to be returned.
The reply is: “Return Remarks†states that “the remaining product is not damaged within 30 days, it is not soaked and the original packaging can be returned, otherwise it will not be returned.†Her order in July has exceeded the return period of 30 days, and the merchant has already There is no product in the same batch, and the returned tiles cannot be sold with other products due to problems such as color difference, so they cannot be returned.
The tiles are not damaged and do not affect the next sale, and the return is requested within 30 days after delivery, but the merchant refuses to return the goods on the grounds that the order is placed for more than 30 days. This kind of thing is probably not only encountered by netizens, but after all, many consumers purchase tiles in advance through group purchases and activities.
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