At the beginning of 2011, the merchants engaged in activities discounted, Ms. Yao bought a large wardrobe and a set of dining tables and chairs in the sixth space metropolis of Hangzhou, paid a payment of 13,645 yuan, and agreed to pick up the goods after two or three years. However, in August last year, Ms. Yao found that the merchant had quietly evacuated from the sixth space metropolis, and could not be contacted. The Sixth Space Metropolitan Mall Management Office suggested that Ms. Yao “sue†herself, and the court decided to win the prepayment. Ms. Yao was unable to accept the treatment of the sixth space metropolis on this matter, and called the newspaper 88851890 consumer complaint hotline, she said that she was directed at the sixth space metropolis this big brand, did not expect the mall to customer rights The guarantee is so irresponsible.
The merchant suddenly left the market, the consumer money and goods
Ms. Yao’s house belongs to the transitional house. The new house was bought a few years ago. It is planned to be renovated slowly and is not in a hurry.
At the beginning of January 2011, the Peacock Blue brand store on the 3rd floor of the 6th Space Metropolis in Binjiang was engaged in activities. Many furniture were only 50% off, which was quite attractive. Ms. Yao picked up a large wardrobe and a set of 12,085 yuan. After the discount of 7,800 yuan dinette, I plan to wait for the new house to be renovated before picking up the goods.
“The salesperson clearly told me that they have received a lot of orders for two or three years to pick up the goods. Let me rest assured that when I want to pick up the goods, they can call them in advance.†Ms. Yao immediately paid in full. The purchase price of the large wardrobe is 12,085 yuan, and the deposit for the dining table and chair is 1,560 yuan.
In August last year, Ms. Yao found that there was no Peacock Blue store in the sixth space metropolis, and she could not contact the dealers of this store, so she found the sixth space metropolitan shopping mall management office.
"At that time, I was responsible for customer service. I was a husband named Zhou. After I handed over all the copies of the documents to him, he comforted me and said that since I was buying things in their shopping malls, they would be responsible, as for picking up or retreating. They will contact the manufacturer of Peacock Blue and negotiate with the dealer to help me solve it as soon as possible.†But what makes Ms. Yao depressed is that this incident has been delayed until July this year, when she contacted the sixth space again. In the metropolis, he was told that the supervisor of the surname Zhou had changed his position, and the female supervisor who took over said that he would contact the dealer and the manufacturer again.
The sixth space metropolis advises consumers to sue themselves
On the eve of the National Day holiday, the sixth space metropolis finally gave Ms. Yao’s suggestion to sue the sixth space and the Peacock Blue dealer, because once the court decided that Ms. Yao won the case, the mall would have the credentials to go through the process to help the dealer. Advance the payment to Ms. Yao.
Ms. Yao is not only confused, but also more troubled. "Where can I go to the lawsuit! The dealer ran, isn't the metropolis still there?"
She flipped out the sales contract and credit card documents during the shopping. The headers and seals used were the sixth space metropolis. She thought that this unsuccessful one was actually directly traded with the sixth space metropolis. The mall has an unshirkable responsibility for this: “The merchants have to withdraw, should the shopping malls not carefully check their business status, and know that the undelivered orders are released? Even if the business is not clear, there is no guarantee for the mall. ?"
Yesterday afternoon, in the office of the Metropolitan Mall in the sixth space, the reporter learned from the operation director He Lingyan that the owner of the peacock blue, Chen, was stationed at the beginning of the opening of the mall in 2007, but last July and August, because Leaving the business and leaving the market, part of the deposit was used to pay for the rent, and the other part was used by the mall as a follow-up maintenance fund for the store customer. There was no balance to pay for the unsold consumers.
At least five or six consumers are also facing both money and goods.
The reporter learned from the side that as of now, at least five or six customers who pre-purchase homes in the sixth space metropolis Peacock Blue are in danger of both money and goods. Ms. Yao also listened to the supervisor of the surname Zhou: "I said that six months ago, someone who bought more than 100,000 pieces of furniture and did not pick up the goods, sued himself in court, and the court sentenced the dealer to refund the money. Later, the money was The cosmopolitan will pay first."
He Lingyan confirmed the authenticity of the lawsuit and said that they had also filed a lawsuit against the court and sued Mr. Chen, the former distributor of Peacock Blue. "We have been looking for him, we can't find it. The 100,000 he did not return it to us. the mall."
He Lingyan said that when the shop of Peacock Blue left the mall, they asked the dealers to report the situation of undelivered customers and made a return visit. "But we can't guarantee that the dealers did not intentionally conceal the list of some customers. When Ms. Yao came to complain, we discovered that she was not on the list provided by the dealer. Based on the distribution contract provided by her, it was impossible to determine that the order was not delivered, the dealer could not contact, and the manufacturer could not Inquiries, so I can only recommend Ms. Yao to sue and let the court decide."
The reporter asked her: "If Ms. Yao is not willing to go to court, and can't prove that she has not received the goods, then is the loss only borne by the customers themselves?"
He Lingyan fell into silence, and the final answer was still to suggest that Ms. Yao defend her rights through third-party channels.
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