In 2013, NetEase Home made a special plan for “315 Home Enterprise After-sales Service Surveyâ€. The survey results of two weeks showed that the average score of after-sales service in the furniture industry was 73.31 points. In the 10 categories of household industry surveyed, the average score of the furniture industry ranked fourth, after the kitchen, wardrobe and bathroom industry.
This year, the furniture industry's average score ranking is relatively high. The customer service phone's free rate, connection rate, attitude rate, and problem-solving rate are all improved compared with last year. Seven companies scored full marks, while 15 companies scored below 60 points.
The overall level of after-sales service has improved compared to 2012
315 is the first node after the opening of the home industry. All enterprises are facing the promotion in March. After the promotion, the after-sales department of the company will face many challenges, and various complaints will follow. How will furniture companies respond to consumer complaints? Can you provide consumers with a promised after-sales service? In order to test the level of after-sales service in the furniture industry, Netease home survey personnel have the most complaints about the quality of the furniture industry, such as: cracking of solid wood products, collapse of sofa cushions, loose screws on TV cabinet door panels, etc. Investigate the after-sales service quality of 70 first- and second-line furniture companies.
There were 12 companies with scores above 95 in 2012, and among the 70 companies surveyed in 2013, there were 20 companies with scores above 95, including All Friends, Federal, Yalan, Yihua, Yazhen, and Song. Seven companies including Fort Kingdom, Mousse and Pocket Pearl scored 100 points. In 2012, the companies in the furniture industry achieved only perfect scores, including Musi, Dynasty, and Meikemeijia. Many companies in this year's full-fledged companies have scored a big jump. For example, All-Friends scored 68 points in the 2012 survey and 100 points in the 2013 survey. As a well-known big brand in the country, All-Friends has made great progress in its service level while its strength and brand awareness have been continuously improved.
Those companies that scored above 95 points all have 400 or 800 free customer service calls, and all three calls can be opened, and the customer service staff can give professional advice. For example, after receiving the complaint call, Mousse records the customer service staff on duty. In a short period of time, a special person will respond to the phone and contact the customer, and propose a detailed solution, which is very intimate. The survey also found that companies such as Pocket Pearl, Mousse, Dynasty, Left and Right, Meikemeijia, Feimei, Shangpin Home Furnishing, etc. have a perfect after-sales service system, which can query the products purchased by consumers in the system.
In addition to the industry's average score ranking is relatively high, the furniture industry customer service phone free rate, connection rate, attitude rate, problem resolution rate and other indicators have improved compared to last year. As can be seen from the various indicators, the level of after-sales telephone service in the furniture industry has improved compared to 2012.
Some companies have a bad customer service attitude.
The survey results show that the overall level of after-sales service in the furniture industry has improved. At the same time, the investigators also found that there are still many problems in the after-sales service of the furniture industry. For example, some customers’ customer service calls for dealers, in the face of consumer information about product quality. At the time, the attitude seemed impatient, eager to push the responsibility of the service to the dealer, and the eagerness to end the call was clearly revealed. It is very unprofessional to respond to consumer complaints, and the service attitude is 24.76%.
Chivas scored 96 points in the 2012 survey, while the 2013 survey scored 44 points. The investigators found that the Zhihua Shi official website 400 phone was not answered, and after the call to the headquarters of Minhua Company, the phone was told that the 400 phone was not answered because of insufficient customer service. Jin Tiantuo's customer service staff, after being asked to provide a dealer's phone call, actually said that the customer service was closed on the day (Wednesday's workday), so that the investigators could call again next day. The 400 phone number announced by the official website of China Master is the marketing center phone. The customer service said that the after-sales service was not clear, and the communication was transferred to the real after-sales department. The survey results show that many after-sales service of furniture brand enterprises still have problems, and the after-sales service system still needs to be improved.
Elvis Presley, I love my family, etc.
In 2013, many companies maintained a good level of service and achieved good results in telephone surveys. However, some companies have scored very low after-sales service for two consecutive years. In this year's survey, the telephone numbers of Kangneng, Si Kexin, I love my family, Sui Bao, Elvis Presley, and Zhuo Zhuo were unable to connect on weekdays or holidays, resulting in scores below 20 points. Because there are 800 or 400 calls on the website of Connaught and Scoin, the score is 5 points higher than the other four.
Among them, Elvis and I loved my family. In the 2012 survey, the phone was also unanswered or unable to connect. Sui Bao, who scored 85 points last year, did not answer the call after three times in this year's survey. This is very different from the situation that was basically connected last year.
Bulk Feed Truck
Bulk feed truck, Bulk feed trucks, also known as bulk grain truck, Bulk corn truck,feed truck, Silo feed truck, Bulk Grain Carrier used to transport grains like corn, soy and concentrate for Animals Simple structure, reliable performance, easy to transport a large amount of control, maneuverability strong, non-polluting materials, which is widely used in feed for farmed transport major small and medium enterprises.
Bulk feed car Introduction
Mainly used for transporting bulk finished feed or feed produced from raw grain to livestock farms feed mills, poultry farms and feed processing user, but it can also be used to transport of certain non-corrosive powder granular materials, such as pharmaceutical powder and grain turnover .
Bulk feed feed tank car set up on the chassis of the truck, special facilities by the tank assembly, conveyor systems (horizontal discharge systems, vertical discharge system and the activities of the discharge system components), bulk feed tank cars hydraulic system (high-pressure pump the three output terminals via a line connecting the dispensing valve and the valve angle of the hydraulic motor, respectively, as well as lift cylinder series with horizontal discharge, vertical discharge, the discharge of the hydraulic motor activity), bulk feed tank cars electric systems, pneumatic warehouse mechanism and other components. At the bottom of the tank with a gate in the gate below the horizontal screw conveyor equipped (commonly known as horizontal stirring cage), is driven by the power take off from the auto gearbox output power, and then drive high pressure pump to drive the hydraulic system, hydraulic bulk feed tank cars motor gear driven by the level of the auger blade shaft and blade rotation, the activities of the delivery system (commonly known as activity stir cage) to feed output. Flat roof facing a discharge auger activity rotatably and lifting, transportation spiral lying in the top of the tank top; when unloading the lift, car bulk feed tank pipe end of the discharge port and livestock feed farm gate contact holding tank at the top of the alignment, complete discharge.
Bulk feed car Features
1 .. bulk transport of feed ratio packed into bags of transport not only labor-saving, and low cost.
2. Bulk feed tank body sealed in transport, reduce losses, quality assurance, to avoid contamination.
3. Automatic feeding on discharge, continuous operation, greatly improving production efficiency.
4. The sub-positions can be installed inside the tank, which can transport a variety of different types of feed or expanded media.
5. The standardization of components, easy maintenance.
Tank dimensions (L * W * H) and the corresponding volume of correspondence
Corresponds to the effective tank volume (m3) and the corresponding body size
Number of sub-tank positions 1-5 (with storage bodies, which can transport multiple types
The average discharge rate (kg / min) 510 (different drive forms will change accordingly)
Activities unloading system rotation angle of 180 degrees
Activities unloading system maximum elevation angle of 60 degrees
Transmission distance of maximum distance (m) 7.2
The maximum vertical distance (m) 8.2
Residual rate 0.01
Bulk feed Cars Category
Bulk feed car type vehicle and a separate tank (available appropriate trucks transport) and the like. Divided by driving form: electric discharge bulk feed truck, full hydraulic unloading bulk feed gas car unloading bulk feed car.
Bulk feed hydraulic car
Hydraulic feed bulk feed tank car set up on the chassis of the truck, special facilities by the tank assembly, conveyor systems (horizontal discharge systems, vertical discharge system and the activities of the discharge system components), the hydraulic system (high-pressure pump via a line three output terminals connected to the valve and dispensing valve are the corner of the hydraulic motor, and a horizontal lift cylinder discharge, vertical discharge, the discharge of the hydraulic motor activity), electric system, pneumatic storage bodies in series with the other components. At the bottom of the tank with a gate in the gate below the horizontal screw conveyor equipped (commonly known as horizontal stirring cage), is driven by the power take off from the auto gearbox output power, and then drive high pressure pump to drive the hydraulic system, the hydraulic motor via a transmission driven horizontal screw conveyor blade shaft and blade rotation, the activities of the delivery system (commonly known as activity stir cage) to feed output. Flat roof facing a discharge auger activity rotatably and lifting, transportation, spiral lying in the top of the tank top; when unloading the lift, the tube end of the discharge port and storage of livestock and poultry farms feed door contact tank top, aligned to complete discharge.
Unloading bulk feed gas car
Unloading of bulk feed gas car vehicle using a large flow of gas delivery technology, with low pressure, high flow, low noise, high output, transmission distance, discharge speed, low residual amount of material pollution. Widely used in various types of enterprises farming, feed processing enterprises feed transport, solve the problem of long-distance transmission can be realized without entering a vehicle that is able to complete the feeding step of feeding the tower, put an end to farm vehicles approach the most headaches prevention issues.
Auger bulk feed electric car
Electric auger bulk feed truck for different customers the latest development, new products to meet the low-end market, the car unworthy board generator, electric auger to use three-phase 380V mains supply, the wheels can adapt from the small rural country road. The car is very popular customers cost-effective for small road small farms, feed mills. Mechanical screw discharge mode, discharge speed, continuous operation, greatly improving production efficiency. It can be divided into two to four tank compartment while loading different feeds; simple components structure, convenient and flexible operation, easy maintenance.
Bulk Feed Truck,Bulk Feed Trailers,Feed Mixer Truck,Bulk Feed Discharge Truck
CLW GROUP TRUCK , https://www.clwgrouptruck.net