More than half of custom furniture complaints come from contract disputes

Changjiang Business News (Reporter Chen Nixi correspondent Yang Shaowu) In recent years, customized homes that meet the needs of individualization and specialization have been favored by consumers. The range of customization has also expanded from the original cabinets, wardrobes, tables, chairs, sofas and other single furniture to modular furniture. Whole furniture such as whole house furniture. However, some custom-made furniture can easily lead to consumer complaints due to opaque billing, difficult identification of materials, and inaccurate physical objects. With the arrival of the peak season of home improvement, the reporter learned from the Wuhan Municipal Administration of Industry and Commerce on May 15 that there were 92 complaints and reports of custom furniture complaints received last month, accounting for 32.06% of the total number of complaints and reports from furniture, an increase of 135.9% over the same period of last year.

It is reported that complaints mainly focus on three aspects: contract disputes, after-sales service and product quality. Among them, contract disputes such as delayed delivery, wrong goods, and non-refundable deposits are prominent. According to recent data, in the custom furniture complaint report, the contract dispute accounted for 57.61% of the total number of custom furniture complaints. Mainly reflected that due to reasons such as the withdrawal of the business, the suspension of business, etc., the supply period is too long, the delivery time is not completed according to the contract, the finished product and the finished product are not in conformity with the design or customization requirements, and the color, size, style and sample or design drawing are greatly different. There are other issues related to the deposit (deposit).

In this regard, the industry and commerce department reminded of the need for rational consumption, shop around. In addition, pay attention to communication and refine the agreement. Finally, it needs to be carefully checked and sold in time. In the event of a custom furniture dispute, the merchant should be contacted for consultation. If the negotiation fails, the certificate and relevant evidence should be retained, and the industrial and commercial department should be complained in time. When the merchant goes to the building, he should report it to the public security department in time to maintain himself. Legal rights.